FAQ & INFO

ORDERS

The majority of our products are offered on a pre-order basis, and may take 4-6 weeks to deliver, unless otherwise noted.

If two or more items are ordered together, we will make our best effort to have them shipped together. However, some items might have different manufacturing schedules, in which case we will send items as they become available.

If two or more items are sold together as bundles, then we will ship the bundle once all items are available.

CLEANING & CARE

For t-shirts and hoodies, we recommend turning the garment inside out, washing in cold water, and hang drying. DO NOT bleach or iron.

RETURNS

-Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

-Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

-Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

-Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about your order, don’t hesitate to reach out to us at cs@ghostxghost.com .

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