FAQ & INFO

NOTE: WE RESERVED THE RIGHT TO CHANGE OUR POLICIES AT ANY TIME.

ORDERS

The majority of our products are offered on a pre-order basis, and each item has a different manufacturing timeline. Check the specific product page for an estimated delivery.

If two or more items are ordered together, we will make our best effort to have them shipped together. However, some items might have different manufacturing schedules, in which case we will send items as they become available.

If two or more items are sold together as bundles, then we will ship the bundle once all items are available.

CLEANING & CARE

For t-shirts and hoodies, we recommend turning the garment inside out, washing in cold water, and hang drying. DO NOT bleach or iron.

SHIPPING

For domestic orders (US), please allow up to 5 business days for your order to process. This applies to instock items only. For preorder items, please see the approximate shipping date.

For International Orders, in a lot of cases, we are unable to track an order once it leaves the US, and am therefore not responsible for lost packages once they leave the US. We will assist you as best we can, but generally the best way to track an international package is to use the tracking number we provide with your local shipping company. Customers are solely responsible for any customs and/or tariff charges.

RETURNS

- In General

All sales are final, unless an incorrect item was sent to you, or was received damages. We do not except any returns if it has been more than 30 days after delivery.

-Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. DO NOT wash your item before returning. Doing so will invalidate any possibility of the item being returnable.

-Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

-Exchanges

Please note- all sales are final. We do not exchange items, such as shirts, hoodies, etc. if the size does not fit you. If you are unsure about what size to order, please see the size guides, or refer to the size you most commonly wear.

-Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about your order, don’t hesitate to reach out to us at cs@ghostxghost.com .

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