FAQ & INFO

ORDERS

The majority of our products are offered on a pre-order basis, and each item has a different manufacturing timeline. Check the specific product page for an estimated delivery.

If two or more items are ordered together, we will make our best effort to have them shipped together. However, some items might have different manufacturing schedules, in which case we will send items as they become available.

If two or more items are sold together as bundles, then we will ship the bundle once all items are available.

 

CLEANING & CARE

For t-shirts and hoodies, we recommend turning the garment inside out, washing in cold water, and hang drying. DO NOT bleach or iron.

 

RETURNS

- In General

All sales are final, unless an incorrect item was sent to you, or was received damages. We do not except any returns if it has been more than 30 days after delivery.

 -Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 -Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 -Exchanges 

Please note- all sales are final. We do not exchange items, such as shirts, hoodies, etc. if the size does not fit you. If you are unsure about what size to order, please see the size guides, or refer to the size you most commonly wear.

 -Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about your order, don’t hesitate to reach out to us at cs@ghostxghost.com .

 

COPYRIGHT

All designs are © GXG LLC and/or the respective rights holder as noted on the product page and/or the item itself. No replication is permitted without prior expressed permission.